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Ordering over the Holidays

Posted by Becky at Aspenstore.com on 12/2/2019 to Aspen Store News
Hello! 

I'm here going through and sorting orders to begin shipping some Black Friday and other Holiday orders. There are a few things to make this all go smoothly for everyone. 

1. If you have an order comment with special requests, please make it brief. If it's more than a short sentence it doesn't show completely on the invoice and we then have to manually look up the order and locate the comments to be able to read it fully. This takes time away from getting orders ready to ship and slows things down. I do love all the Happy Holidays comments and Hi Aspen Team comments I see on invoices! 

2. Combining orders can be done, they will still be separate orders but shipping in the same box so you will get shipping notifications for both orders. This doesn't necessarily mean they shipped separately. If there is extra shipping left over, minus a small handling fee, we will refund that when the orders ship. Please do not ask for orders to be held for more than a week or two. This causes confusion and takes up valuable space in our small warehouse here at Aspenstore.com

3. Orders can take longer to process during the holidays, and will take longer to ship due to heavy shipping traffic this time of year. Please be patient with us. I promise we are working as hard as possible to get the orders out to you as soon as possible. 

4. If there's a problem with your order when you receive it, please let us know right away by emailing [email protected] The social media is run by the office in California and it may take a day or two before they forward things to us. Also, include your order number in every communication and if possible use the email associated with your account. It makes things easier to look up and get taken care of. 

I hope you all have a great time with our 24 Days of Aspen! 

Thank you, 

Becky
AspenStore.com
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