Aspen Store Home

Ordering over the Holidays

Posted by Becky at on 12/2/2019 to Aspen Store News

I'm here going through and sorting orders to begin shipping some Black Friday and other Holiday orders. There are a few things to make this all go smoothly for everyone. 

1. If you have an order comment with special requests, please make it brief. If it's more than a short sentence it doesn't show completely on the invoice and we then have to manually look up the order and locate the comments to be able to read it fully. This takes time away from getting orders ready to ship and slows things down. I do love all the Happy Holidays comments and Hi Aspen Team comments I see on invoices! 

2. Combining orders can be done, they will still be separate orders but shipping in the same box so you will get shipping notifications for both orders. This doesn't necessarily mean they shipped separately. If there is extra shipping left over, minus a small handling fee, we will refund that when the orders ship. Please do not ask for orders to be held for more than a week or two. This causes confusion and takes up valuable space in our small warehouse here at

3. Orders can take longer to process during the holidays, and will take longer to ship due to heavy shipping traffic this time of year. Please be patient with us. I promise we are working as hard as possible to get the orders out to you as soon as possible. 

4. If there's a problem with your order when you receive it, please let us know right away by emailing [email protected] The social media is run by the office in California and it may take a day or two before they forward things to us. Also, include your order number in every communication and if possible use the email associated with your account. It makes things easier to look up and get taken care of. 

I hope you all have a great time with our 24 Days of Aspen! 

Thank you, 

Share |
Add Comment

Aspen Store News
Convention News!

Shipping Changes
Ordering over the Holidays
Soulfire Volume 8!
Holiday Plans
New this week!
2019 Comic-Con International: San Diego
Customer Appreciation Shipping Update
Rewards Points
Shipping Update for Aspen Customer Appreciation 2019

February 2020
December 2019
November 2019
October 2019
August 2019
June 2019
May 2019
Site Help
Category Index
Product Index
Terms & Conditions
Privacy Policy
Store Blog
Aspen Comics Site
Customer service
My Account
Site Map
Check Out/Cart
Social Media
Aspen Comics Facebook Facebook
Aspen Comics Twitter Twitter
Subscribe to our mailing list
Aspen Store Payments
Aspen Store Payments
Copyright 2020 Aspen Comics & Ruppco LLC. All Rights Reserved
Site designed by Squared Radicals Web Solutions