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Posted by Becky at Aspenstore.com on 6/24/2019 to Aspen Store News
Good Morning and Happy Monday! 

I've seen a few order comments and questions as I've been going through the invoices for the newest pre-orders. I thought it would be good if I addressed these questions here. 

When books arrive to us here at AspenStore, we go through and inspect for damages. They are then bagged and boarded and ready for orders. Orders are pulled and wrapped securely in a plastic bag. 

 They are then packed in either a comic T-folder or a kraft fold cardboard wrapper and shipping box. This usually depends on the size of the order and whether or not the books are signed. We don't ship in envelopes as we don't want your items damaged. Comic books shipped with non comic items are still shipped in a kraft fold cardboard wrapper or sandwiched between flat cardboard in the box the other items are shipped in. Some items such as stor-folios will be wrapped in bubblewrap. Statues and busts will have packing peanuts if needed. We want the items to shift as little as possible during shipment. 

If an item arrives damaged, please save all packing materials and send photos of the damaged items and the outer shipping box to [email protected]

I hope this answers some questions. As always if you have questions about your order you can either send a CRM through the website or email [email protected] Please reference your order #, if applicable, in all contacts.  

Thank you! 

Becky at AspenStore


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